I recently raised a complaint with my letting agents and they have now emailed me saying they don’t like my tone and may not agree to renew my tenancy. Can they do this?

Your question I recently raised a complaint with my letting agents and they have now emailed me saying they don’t like my tone and may not agree to renew my tenancy. Can they do this? Your answer I would not worry about this too much. The letting agent will normally be acting for a landlord […]

I want to make a complaint about a letting agent, what is the best way to do this?

Your question I want to make a complaint about a letting agent, what is the best way to do this? Your answer You should first try to resolve the issue with the landlords direct.  Write a letter to them setting out details of your complaint and ask them to respond within a specific time limit […]

I rent a property through a letting agent but would like to know who my real landlord is. The letting agents won’t tell me. What can I do?

Your question I rent a property through a letting agent but would like to know who my real landlord is. The letting agents won’t tell me. What can I do? Your answer You have a legal right to know who your landlord is.  This is set out in section 1 of the Landlord & Tenant […]

What fees can the letting agent legally charge?

Your question What fees can the letting agent legally charge? Your answer In the past many letting agents used to charge high fees to tenants for things like tenancy agreements and ‘administration’. However, letting agents’ and landlords’ right to charge fees was changed by the Tenant Fees legislation in 2019.  Now there are very few […]

The letting agents/my landlord agreed on [something important] when I viewed the property, but now I have moved in they refuse to do it. What can I do?

Your question The letting agents/my landlord agreed on [something important] when I viewed the property, but now I have moved in they refuse to do it. What can I do? Your answer If it was a letting agent which agreed to do whatever it was, probably the best thing to do is complain to their […]

The agents are saying that the Landlord wants to increase the offered rent, and I have already paid the ‘security’ deposit. Can they do this?

Your question The agents are saying that the Landlord wants to increase the offered rent, and I have already paid the ‘security’ deposit. Can they do this? Your answer Strictly speaking no.  A tenancy is a contract and under contract law, once a contract has been agreed, it can only be changed by consent.  You […]

The agents are requesting that I pay a deposit to secure the property. Is this the same deposit which needs to be protected within 30 days?

Your question The agents are requesting that I pay a deposit to secure the property. Is this the same deposit which needs to be protected within 30 days? Your answer No.  They are asking you to pay a holding deposit.  This must not be for more than 1 weeks worth of rent, and must either […]

The Letting Agency/Landlord say that they cannot rent to me because of my race/ethnicity. This is discrimination! What action can I take?

Your question The Letting Agency/Landlord say that they cannot rent to me because of my race/ethnicity. This is discrimination! What action can I take? Your answer Be aware that all landlords must check whether a prospective tenant has the right to rent in the UK.  If this is what the agents mean, then if they […]