At the Renters Guide we aim to deal with the data that we hold fairly and lawfully.  This page has information about the data held by us, how it is used, and what you can do if you want it deleted.

1. Personal Data on our systems

If you are in our system as a contact, the entry will, (unless you specifically requested us in writing to add you) have been created from information provided by you, for example when signing up to receive a free service or when purchasing a product.

We do not buy contacts lists and have never sold any of the information we hold about people to third parties.

In addition to the information on this page, please see also sections 3 and 4 of our General Terms and Conditions for further information about how we use your data.

2. Data is held for the following purposes:

  • To allow us to identify our customers and hold records of past customers and sales.
  • To allow us to comply with any contractual obligations we may have towards our customers
  • To provide information to customers about the service or product they have purchased, or similar new services which might interest them
  • To retain customer information for at least seven years in case of legal issues and as required by HMRC or for any other official reason
  • To provide certain free advice services to people who have signed up to receive them
  • To allow us to send information about our services, new services, training events, and special offers to existing customers and people who have asked to receive it.

3. Where data is held:

Data is mostly held on this Renters Guide website.

When we set up our newsletter, details will be held by the service we use to send out the mailings.

If you have made a purchase, your information will also be held by the payment processor, eg Pay Pal or Stripe.

Note that we do not have control over the information retained by the payment process services and for security reasons we do not have access to their databases. This is standard.

4. Visitors to our website

When someone visits our website we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the sites.

We also work with third parties such as twitter, facebook, and Google to collect conversion tracking data and data which we may use sometimes for remarketing via those systems for advertising purposes. 

5. Social Media

We use various social media organisations such as Facebook, Twitter and LinkedIn in compliance with the relevant organisations own terms and conditions.

5. Further Information

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed.

If you have any questions about how we deal with data in our systems please contact us via our contact page.

If you consider that we have not dealt with your data correctly, note that you have the right to complain to the Information Commissioners Office at www.ico.org.