Telephone advice – William Flack

You have chosen William Flack for your telephone advice.

Thank you for your payment. You now need to complete the instruction form. This is where you tell us about yourself, your or license agreement, and the problem you wish to discuss.

Your telephone advice call cannot be arranged until this has been done.

We suggest you read our guide on making the most of your advice call before completing the form (it will open in a new window so you will be able to come back here once you have read it).

If you are not able to complete the form now – make a note of the page URL.  Do not move away from this page without doing this.

When you have finished completing the form – click the submit button below.

Once you have done this, your form will be automatically emailed to Wil who will then contact you to arrange a time for your advice call to take place (if you have not heard from anyone with two business days please send a message via our contact form – you will find a link to the form in the site footer).

Note – can you not TYPE IN CAPITALS as it will make it harder for the solicitor to read your replies. So, check your caps lock is not on before filling in the form. Thank you.

Please now complete the form as follows:

  • Be careful when inputting your email address as we will normally use email to contact you. Please can you use the same email address that you used when making payment otherwise this will confuse our system and could delay your advice.
  • (Note - the solicitors may be unable to advise you if this person is an existing client of theirs).
  • DD slash MM slash YYYY
    You will need to provide the solicitors with a copy of the tenancy agreement.

  • Your Problem

    In the boxes below you will need to set out details of your problem.

    When setting out your problem you may want to read this article (the link will open in a new tab or window) which has guidance on how to get the most value from your telephone advice call.

    Ideally, you should give a rundown of key events in chronological order.

    If there is a specific piece of correspondence e.g. from a solicitor, landlord or Local Authority which has prompted your enquiry - you will need to provide your adviser with a copy of this.

    Now complete the form as follows:
  • You may want to type this up in your word processing software and then copy and paste it into the box (which will take a lot of text).
  • Your Documents

    In most cases you will need to provide relevant documents to your adviser.

    The documents to send may include:
    • Your tenancy agreement

    • Your guarantee (if you are seeking advice on a guarantee issue)

    • Your lodger agreement (if you are seeking advice on a lodger situation)

    • Any letter from solicitors, or your landlord or Local Authority which may have prompted you to seek advice
    You will be able to upload up to three documents below. If you experience problems uploading the documents or if you want to provide more than three - speak to the solicitors about this when they contact you to arrange for your advice call.
  • Accepted file types: pdf, jpg, doc, docx, txt, xls, xlsx, Max. file size: 64 MB.
    Upload your first file here.
  • Accepted file types: pdf, jpg, doc, docx, txt, xls, xlsx, Max. file size: 64 MB.
    Upload your second file here.
  • Accepted file types: pdf, jpg, doc, docx, txt, xls, xlsx, Max. file size: 64 MB.
    Upload your third file here.
  • You can read our terms and conditions here (the page will open in a new window).

    Consumer Contracts Regulations

    Under these regulations, you have a right to cancel this contract if you inform us within 14 days of e-mailing this form to us. For this reason, we will not normally carry out any work for you within this time.

    However, most of our clients do not wish to wait for 14 days. If this is the case, you can waive your cancellation rights by ticking in the box below.
  • This field is for validation purposes and should be left unchanged.