The Renters Guide is a largely free service for tenants. Paid for elements include a telephone advice service from solicitors.
We hope to introduce other solicitors services in due course – if your firm has a service (ideally on a fixed fee basis) which you think would be suitable, please let us know (we have a form below).
2. About the telephone advice service
The telephone advice service is a quick and easy way for members of the public to obtain 30 minutes of telephone advice from a landlord & tenant solicitor.
- The fee to the client is £115
- The fee paid to participating solicitors is £85 + VAT (£102) per advice call, payable on receipt of invoice – the difference goes towards our admin costs. Note that the Renters Guide Ltd is not at present registered for VAT.
- Firms invoice The Renters Guide Ltd – we are your client acting as agent for the person wanting advice.
The service can be provided either by an individual solicitor working freelance or as a sole practitioner or by members of a solicitors firm (or firm regulated by the SRA).
Our legal relationship
The service is convenient for solicitors because, as the Renters Guide Ltd is your client (ie not the person requesting advice), you only need to open one client file.
We appreciate that you will need to carry out checks on the Renters Guide before the arrangement is set up and we will be happy to provide any information you require so this can be done.
3. How the telephone advice service works
The procedure is as follows:
- The client accepts the terms and conditions (which you can see here – the page will open in a new tab)
- The client selects the advice service they require and the solicitors firm they wish to use
- They pay the fee online
- They are then re-directed back to an information form where they give details of their problem
- The form allows them to upload 3 documents. If they wish to provide more documents they should discuss this with the solicitors involved
- The instruction form is sent automatically to the solicitor or solicitors firm (to the email address agreed) upon submission by the client
- It is essential that solicitors firms monitor this email daily so no advice forms are missed
- Upon receipt of the form, the solicitors firm must contact the client within 2 working days to arrange a date and time for the advice call
- Unless agreed otherwise with the client (and unless the client fails to click the box to waive their distance selling rights) the advice must be provided within 5 working days of receipt of the information form
- The advice MUST be provided by a solicitor with a current practising certificate
- The telephone advice service and the fee paid does not include any written confirmation of the oral advice provided to the client – although the solicitor can voluntarily provide a follow-up email if they wish.
- However, solicitors are advised to keep a written record of the advice given for their own purposes
- Once the advice has been given, an invoice for the fixed fee of £85 + VAT must be sent to the Renters Guide, within 5 working days. You should invoice The Renters Guide Ltd at Kemp House, 160 City Road, LONDON, EC1V 2NX – if you are VAT registered can this be a VAT invoice.
- Please can you send your invoice by email only.
- The invoice will be paid within 14 working days of receipt.
- Any further work carried out for the client outside of the telephone advice service, will be between the client and the firm concerned and will not involve the Renters Guide in any way.
4. Solicitors MUST:
- Agree to deal with the service as set out on this page
- Provide the text, firm logo and any images to go on their information page
- Keep their information page under review and let us know if any amendments are needed.
- Monitor the email address used for instruction forms daily so no instruction forms are missed
- Let us know promptly if there is a conflict of interest so we can advise the client accordingly and arrange for the work to be transferred to another firm or their fee refunded
- Ensure that only solicitors with a current practising certificate provide the advice
- Arrange for their invoice to be submitted promptly to us for the standard fee.
5. Your Information Page
This needs to inform potential clients about your services – things you could include:
- Details of your expertise in landlord & tenant law work, and
- Specific services you offer
- Information about individual solicitors maybe with a picture
- Information about any books published by your solicitors or other relevant achievements
- Any awards you may have received for this work along with any kitemarks your firm may have
- Some testimonials from happy clients
We need to get this set up before you or your firm can be advertised as a panel solicitor on the advice service.